Run the business
Site Health
Everything that keeps the website working: accounts and money, pages and buttons, and a robot that walks the important paths. It checks itself every 15 minutes and tells you on the dashboard when something needs you.
Checking…
Checking everything…
This takes a moment.
Nothing needs you
Every check passed on the last scan. Anything new shows up here, on your dashboard, and as a dot in the menu.
Could not load Site Health
| What | Where and what happened | Times | Last seen |
|---|
No problems reported
No page on the website has reported a crash, a failed save or a stuck person in the last 7 days.
Nothing of this kind
No page on the website has reported a crash, a failed save or a stuck person in the last 7 days.
Could not load Site Health
The robot tester
A robot that opens the website like a real person and walks the important paths, then reports here.
Passed
Failed
Skipped
Waiting for its first run
Could not load Site Health
Waiting for its first run
It runs on your Mac every 6 hours while the Mac is awake. Its results appear here and it alerts you if a path breaks.
Recent runs
- It runs by itselfEvery 6 hours while your Mac is awake, quietly in the background.
- To run it right nowDouble-click “Run robot now” in the site-robot folder (Private Mentorship Website → site-robot).
No jobs found.
Could not load Site Health
Accounts
Client not in a family
Nobody to bill or message through.
Client login deleted
The client points at an account that no longer exists.
No parent can sign in
No family leader or parent has a working account.
Family Notebook briefing missing
Allergies, things to avoid and key people were never started.
No message thread
The family has nowhere to message you from.
Student has no login
They can only use the website through a parent.
Not on the map
An active client with no saved location.
Families
Family has nobody teaching
No assistant assigned, and you are not set as their teacher.
Empty family
A family with nobody in it, usually a leftover.
Family has nobody to serve
Members, but no student or client linked.
Family member login deleted
A member points at a deleted account.
Main contact login deleted
The family owner account no longer exists.
Money
Two active plans
Billing would be wrong. One client, one active plan.
No banked-hours record
Saved hours cannot be tracked for this client.
Banked hours below zero
More hours used than were saved.
Invoice overdue
An invoice past its due date with money still owing.
No billing email
An active client with nowhere to send invoices.
Hours do not add up
The nightly money check found a plan whose hours disagree.
Scheduling
Plan has no weekly schedule
Sessions will not appear on the calendar by themselves.
Nothing booked for 2 weeks
An active plan with no session in the next 14 days.
Plan and family disagree
The plan names a teacher the family does not have.
Request waiting on you
A cancel, reschedule or extra session unanswered for 2 days.
Family between plans
No active plan: a good moment to check in.
Weekly time needs you
A new plan changed the Assistant, but this weekly time clashed with their calendar, so it stayed with the old Assistant. Choose who takes it.
Weekly time not booked
The Assistant was busy at this family's weekly time, so that week was not booked. Pick another time or Assistant.
Hiring
Application waiting
Submitted over a week ago and not reviewed.
Hire never finished
Accepted, but the account was never made an assistant.
Scouting link trouble
A candidate is getting the password wrong or is locked out.
Scouting link expiring unopened
Expires within 3 days and was never opened.
Assistant cannot edit profile
Their profile card was never created.
Assistant hours not set
The calendar treats them as always free.
Public profile incomplete
Missing name, city or timezone.
People waiting on you
Intro request unanswered
A family asked to meet and has waited 2+ days.
Live Chat waiting
A website visitor has waited 2+ hours for a reply.
Pages and buttons
Crashes and failed saves
A page broke or a save failed for someone using the website.
People who got stuck
Someone got stuck
A link would not open, a form would not send, a camera would not start.
Background jobs
Background job failing
One of the website's automatic jobs is erroring.
Background job stopped
An automatic job has not run when it should have.
Nightly plan step failed
The nightly plan job skipped one family after an error; everyone else ran. Open the family to see why.
Robot tester
Robot test failed
The robot walked an important path and it did not work.
Robot needs signing in
It cannot check your admin pages until you sign it in once.
Robot not running
The robot has not reported in the last 60 hours (it runs every 2 days).
Never counted:
Site HealthRun the businessEverything that keeps the website working: accounts and money, pages and buttons, and a robot that walks the important paths. It checks itself every 15 minutes and tells you on the dashboard when something needs you.Checking…Checked {ago}neverCheck nowChecking everything…This takes a moment.Everything is workingNothing needs you right now. You will see it here, on the dashboard and in the menu the moment something does.1 thing needs you today{n} things need you today1 thing to look at{n} things to look atRed means a person is affected or money is at risk.Red means a person is affected or money is at risk. {n} more can wait for this week.Nothing urgent. Worth a look this week.Could not load Site HealthThe database did not answer. Try "Check now" in a moment.Accounts & moneyAll in orderPages & peopleNo crashes or stuck peopleRobot testerNot set up yetPassed {passed} of {total} · {ago}Background jobs{n} jobs running normallyAll jobs running normally1 needs you{n} need youSite Health sectionsNeeds youPages & errorsRobot testerBackground jobsWhat we check{n} failedOKOff{n} failingTodayFound {ago}Fixed {ago}Hidden until {date}Hidden for goodArchive familyFamily archivedCould not archive that family. Try again.OpenNot a problemWhy? (optional — e.g. "a test record")Hide for goodHide for a weekCancelHidden. It will stay quiet.Hidden for a weekCould not hide itShow againShowing it againCould not change itNothing needs youEvery check passed on the last scan. Anything new shows up here, on your dashboard, and as a dot in the menu.Keeping an eye onFor your informationYou said these are not a problemFixed in the last 7 daysCleared on their own once the cause was goneWhat visitors' browsers reportedEvery page on the website listens for crashes, failed saves and people getting stuck, for everyone who uses it. Last 7 days.Kinds of problemAllCrashesFailed savesPeople stuckCrashFailed saveStuckMissing fileProblemWhatWhere and what happenedTimesLast seenUnknown pageseen by {who}a visitor1 person{n} peoplevisitorsNothing of this kindNo problems reportedNo page on the website has reported a crash, a failed save or a stuck person in the last 7 days.Last runThe robot testerA robot that opens the website like a real person and walks the important paths, then reports here.Tested {target} · {date}Tested {target} · {date} · on {machine}the live websitePassedFailedSkippedJourney{n} sWaiting for its first runIt runs on your Mac every 6 hours while the Mac is awake. Its results appear here and it alerts you if a path breaks.Recent runsA full, pale bar passed everything; a dark one had a failure.None yet.{date} — {passed} passed, {failed} failedIt runs by itselfEvery 6 hours while your Mac is awake, quietly in the background.To run it right nowDouble-click “Run robot now” in the site-robot folder (Private Mentorship Website → site-robot).Signed-in checksThe robot checks every admin page in its own signed-in window. It only looks — it never saves, sends or starts anything.Sign it in once — neededDouble-click “Sign in the robot” in the same folder, sign in as yourself, then close that window. It checks your admin pages from then on.No jobs found.Background jobsLast ran {ago}Has not run this week{ok} of {n} ok todayPausedNot due today1 blip today, recovered on its own{n} blips today, recovered on their ownEvery {n} minutesEvery hourEvery {n} hoursDaily at {time}Sundays at {time}Once a year, Dec 31All clear{n} foundNever counted:{n} past clients from before the website{n} demo families{n} demo assistants1 archived family{n} archived families{parts}. They exist for records and demos only.1 new thing found{n} new things foundChecked. Nothing new.The check did not finish. Try again in a moment.Robot testerPeople who got stuckPages and buttonsMoneySchedulingPeople waiting on youAccountsFamiliesHiringBackground jobsAssistant daily checkYear-end tax statementsRebuild upcoming sessionsHoliday check-ins to familiesEmpty the Family Notebook trashNightly money checkMail Room inbox syncEmpty the homework trashRemove old unsaved session recordingsClose abandoned session roomsFinish saving session recordingsEmpty the whiteboard trashRemove expired homework recordingsTidy homework recording filesTidy session recording filesTidy session photosClear old guest sign-insTrim visitor analytics to 90 daysSign out stale loginsTrim visitor replaysTrim the job log to 30 daysSite Health check