Schedule

Requests

Your turn

1 hour{n} hours0 hours{n} hScheduleRequestsFamilies asking to move, cancel or add a session.What was answered, and how.Sessions cancelled straight away — no approval needed.Request viewsWaitingReviewedCancellation logYour turnWaiting for the familyWaiting for the ownerNothing waiting for youNew requests from families show here the moment they ask.Requests didn’t loadCheck your connection, then try again.The history didn’t loadMoveCancelExtra sessionOnline ↔ in personRequestA familyNo exact time givenAsked by {name}A new sessionCancel this sessionOnlineIn personToday1 day{n} days{family}, {kind}, {ask}, waiting {age}SessionAsks toMove toSwitch toTheir wordsSuggestions so farFamilyAssistantOwnerWaiting for the family: they have not accepted the counter-offer yet.This request is no longer openIt was {state}: “{answer}”It was closed by the system without an answer — nobody was told.It isn’t available to you.You took it back before it was answered. The family was told.The Assistant took it back before it was answered. The family was told.approveddeclinedCloseNo answered requests yet. Approved and rejected requests show here.ApprovedDeclinedAsked: “{words}”Answer: “{words}”Answered {ago} · asked {day}Nothing here can be changed — it is the record.Your families’ last 50 answered requests. Nothing here can be changed — it is the record.No cancellations yet. Cancellations happen immediately — when sessions are cancelled they appear here for your records.CancelledLate cancelHoliday · no chargeSession {when}Cancelled by {name} ({role}) · {ago}{holiday} · cancelled by the systemNo reason providedApproveOverride time off and approve…Suggest another timeDeclineTake backChecking…If you approveNo cost to the family.No cost to the family: its Flex Token is waived.No cost to the family: this session takes no hours.Uses 1 Flex Token ({n} of {total} left after).All {total} Flex Tokens are used, so this forfeits {h} of the plan.It starts within 24 hours: it will be marked a late cancel.No Flex Token. The extra session uses plan hours when it is completed.A free session: no hours are taken. It is marked Free.No plan hours: it comes from the family bank when it is completed.Times offeredfirst choiceThe time off it falls inEvery {day}all dayWaiting for the owner: online ↔ in person changes are the owner’s to answer.Waiting for the owner: a request an Assistant files is the owner’s to answer.Waiting for the owner. You can take it back until it is answered.A free session is confirmed by Private Mentorship or the Assistant. Decline this request and file a new one.Who asked couldn’t be read, so what it costs can’t be told. Close it and open it again.This session has no plan on file, so its Flex Tokens can’t be counted. Decline it, or move the session on the Calendar.The Flex Tokens couldn’t be read. Close it and open it again.The session couldn’t be read. Close it and open it again.This session has already started. Mark it on the Calendar as Didn’t happen.Open the session on the CalendarNo exact time was given. Suggest one, or decline.The time asked for has passed — suggest another time.The family has no active plan at that time, so an extra session can’t be booked.The clash check didn’t answer, so Approve isn’t offered. Close it and open it again.The Assistant already has a session then.That time falls inside the Assistant’s time off. You can override it with a reason.That time falls inside the Assistant’s time off. The owner can override it, or you can suggest another time.BackYour reasonThe family sees your reason.Write a few words for the family (at least 3 characters).DeclineA note for the familyThe family can accept it, or suggest another.ContinuePick a day and a time.That time has already passed.That time is in the Assistant’s time off.The clash check didn’t answer, so nothing was sent. Try again.The Assistant marked this time as off. Approving puts the session in it anyway. Your reason is kept on the request.Why override it?Say why (at least 4 characters) — the reason is kept on the request.ContinueNo hours come off the plan or the bank. It is marked Free; the owner and the session’s Assistant see your reason, the family does not.Why is it free? (required — only the owner and the session’s Assistant see this; the family does not)For example, a make-up for the session we movedSay why it is free (at least 10 characters) — the reason goes on the record.ContinueBackApprove this request?Override the time off and approve?ApproveFrom {from} to {to}.A new session: {when}.The session on {when} is cancelled.It goes into the Assistant’s time off, with your reason kept on the request.The family is told.Decline this request?The family is told, with your reason.DeclineSuggest this time?Send the suggestionTake back this request?Nothing on the schedule changes. The family is told it was withdrawn.Take it backApproving…Declining…Sending…Taking back…Approved — the family is toldDeclined — the family is toldSuggestion sent — the family is toldTaken back — the family is toldClose and check the requestThe answer was lost — it may have gone through. Close this and check the request before trying again.This request was already answered or changed. It is shown again as it is now.This request changed on another screen — close it and open it again.This request isn’t yours to answer.It wasn’t sent: {why}It couldn’t be approved.It couldn’t be declined.The suggestion couldn’t be sent.It couldn’t be taken back.Try again