Owner

New family

Copy settings from another family

Fills the plan, weekly times and Assistant from a family you pick — you only type the new family’s people. Skip it for a brand-new setup.

First name Last name

Email — they sign in with this

Phone (optional) Billing email (optional)

Home address (optional) City

Password

You share it with the family once, on the last screen. They can change it after signing in.

How they relate to the person receiving sessions

New familyNew family · {name}OwnerStepsStep {n} of {total}Step {n} · {title}Next: {title}BackAccountWho signs in for the familyRecipientWho the sessions are forPlanHours, length and renewalWeekly timesWhen the sessions happenAssistantWho looks after themReviewCheck everything, then createFilled in from their enquiry — check each step.Filled in from their live chat — check each step.This enquiry is already a family, so the form starts blank.That enquiry or chat wasn’t found, so the form starts blank.Their details didn’t load, so the form starts blank.Copy settings from another familyPickAnotherFills the plan, weekly times and Assistant from a family you pick — you only type the new family’s people. Skip it for a brand-new setup.Copied from {who}: {summary}. Check the Plan, Weekly times and Assistant steps.Copied from {who}: {summary}. Those aren’t a plan’s hours, so pick the hours on Plan, then check Weekly times and Assistant.{hours} over {months}with {name}First nameMargaretLast nameWhitfieldEmail — they sign in with thisname@example.comPhone (optional)+1 604 555 0100Billing email (optional)Only if invoices go elsewhereHome address (optional)123 Main StCityVancouverPasswordAt least 8 charactersGenerateYou share it with the family once, on the last screen. They can change it after signing in.How they relate to the person receiving sessionsParent or guardianThe usual case: a parent signs in for their child.Spouse or partnerOf another account holder.Another adultA grandparent, sibling or friend who pays.The person themselvesAn adult who is the one receiving the sessions.Not set up yetTheir login was made here, but the family, plan and sessions weren’t. Pick one to finish it.Login made {when} · {email}FinishFinish setting up {name}Finishing {name}: their login exists, so the email and password stay as they are. Fill in the rest, then Finish setup.Recently createdReceiving sessions: {kid}A familyParentSpouseOther adultSelfNew familyCopy settings fromFind a familySearch by parent or studentNobody matches.The families didn’t load.Try againOnly their running plan is copied: hours, length, renewal, weekly times (with each one’s place) and Assistant.Copy settings from {name}CloseThat family’s plan didn’t load.That family has no running plan to copy.That family’s weekly times didn’t load.They receive the sessions themselves. Add a student name only if someone else is learning too.{first} receives the sessions themselves. Add a student name only if someone else is learning too.First nameFirst name (optional)OliverLast nameSame as the familyTheir email (optional)For older studentsBirthday (optional)2015-04-21FamilyA new family called “{name}”, with {leader} as its leader.Their Familythe account holder{last} FamilyBrothers and sistersEach one gets a login of their own in this family. Their Assistant then decides whether they join free or at $30 an hour.Add a brother or sisterBrother or sister {n}RemoveRemove {name}IvyTheir emailThey sign in with itBirthdayTheir passwordOnly a new family is made here — a brother or sister for a family that already exists isn’t added from this page.Hours in the plan24 hours40 hoursPlan length1 month2 months{months}-month plans are {rate} an hour.RenewalContinues each termWe remind the family when its hours run low; the next plan starts the day they pay.Ends once its hours are usedNothing continues by itself — renew it by hand if they stay.Starts on2026-10-05{hours} from {from}; {months} is the usual length.Write the start day as year-month-day.No weekly times yet. Add each time the family meets every week.{day}s at {time} · {hours} · {place}OnlineIn personRemove {day}s at {time}Add a weekly timeDayStarts atLengthPlaceAdd {day}s at {time}That time is already on the list.1 hour1.5 hours2 hours2.5 hours3 hoursSunMonTueWedThuFriSatSundayMondayTuesdayWednesdayThursdayFridaySaturdayThis family’s Assistant{name} (you)The Assistants didn’t load.Try againNobody to teach this family was found.Read againthe Assistant{name}’s calendarChecking every session of the plan… {done} of {total}{day}s at {time}FreeTightConflictNot checkedA conflict stops the family being created. Change the weekly times (step 4) or pick another Assistant — or open the clash as an adjustment request and sort it out with them first.Tight means little time to travel between families. Check with {name} before creating.Check againAlready teaching {family} every {day} {time}.another familyThe Assistant’s weekly times couldn’t be read. Try again.Some dates couldn’t be checked. Try again.This time couldn’t be checked.Open as adjustment requestOpen 1 adjustment request?Open {n} adjustment requests?Each clashing weekly time becomes a tracked request under Schedule adjustments on Today, on behalf of {who}. Nothing is booked or moved, and nobody is messaged — you talk to {assistant} and the other family yourself, then come back here.this new familyCancelOpen themOpening…1 adjustment request opened — find it under Schedule adjustments on Today.{n} adjustment requests opened — find them under Schedule adjustments on Today.The connection dropped. One may have gone through — check Schedule adjustments on Today before trying again.The connection dropped after {n} opened. Another may have gone through — check Schedule adjustments on Today before trying again.Too many requests in the last hour. Try again later.Only staff can file a schedule request.It didn’t go through. Try again.{n} opened, then one didn’t go through. Try again.EditEdit {section}{name} · {relation}bills to {email}{first} (themselves)born {dob}Brother or sister: {name}New family: {name}{hours} · {months} · {rate} an hourStarts {from}{day}s {time} · {hours} · {place}{day}s {time} · {hours} · {place} · {check}Creating makes the login (no email is sent), the family, the plan and every session on the calendar. You share the sign-in on the next screen.The login exists — Finish setup sets up the family, plan and sessions for it.Open the Assistant step to check the calendar first.1 weekly time clashes with the calendar — change it (Edit on Weekly times) or pick another Assistant before creating.{n} weekly times clash with the calendar — change them (Edit on Weekly times) or pick another Assistant before creating.Create the familyFinish setupChecking the email…Making that login a family…Making the login…Setting up the family, plan and sessions…Finishing…Making {name}’s login…Opening their add-a-child requests…Wait for the calendar check to finish.Fix the conflicts first: change the Assistant or the weekly times.Tight times1 weekly time is tight for {name} (little time to travel between families). Have they said it’s OK?{n} weekly times are tight for {name} (little time to travel between families). Have they said it’s OK?Not yetYes, createThis email already has a loginIt is a family login with no family yet — someone started signing up. Make that login this family? Their own password stays; the one typed here isn’t used.CancelUse that loginThis family’s plan was already made — its answer was lost on the way back. Carrying on with the rest of the setup.Add the account holder’s first and last name.Add an email they can sign in with.Check the billing email.Make a password of at least 8 characters (Generate makes a strong one).Add the first name of the person receiving the sessions.Check their email.Write the birthday as year-month-day, like 2015-04-21.Add the first name of each brother or sister.Add an email each brother or sister can sign in with.Each login needs its own email — two people here have the same one.Add each brother or sister’s birthday as year-month-day, like 2017-09-02 — it decides the kind of account they get.Make a password of at least 8 characters for each brother or sister (Generate makes a strong one).Pick the hours in the plan.Pick the day the plan starts.Add at least one weekly time.Two of the weekly times overlap on the same day. Change one of them.Pick the Assistant.The email couldn’t be checked. Check your connection and try again.That email already has a login ({role}). Use another email, or add this person from their family’s page.A family already uses that email. Use another email.That email belongs to a staff login, so it can’t become a family. Use another email.Only the owner can do this.The login couldn’t be made into a family. Nothing was changed — try again.That login already belongs to a family. Open that family instead.That email already has a login. Use another email — nothing was made.The password isn’t strong enough — it needs {need}. Tap Generate for one that is. Nothing was made.The password isn’t strong enough. Tap Generate for one that is. Nothing was made.The password needs at least 8 characters. Nothing was made.The password wasn’t accepted: {said} Nothing was made.a small lettera capital lettera numbera symbolCheck the email address. Nothing was made.Only the owner can create a family.The login wasn’t made: {said}The connection dropped before the answer came back. The login may have been made — check Clients (or the email check) before trying again.Two of the weekly times are the same. Change one of them.This family already has an active plan.Pick the Assistant.Only the owner can create a family. Sign in again if this keeps happening.One of the choices wasn’t accepted. Check the plan and the weekly times.The family wasn’t set up. Check your connection and use Finish setup.That didn’t work. Try again.Leave this new family?Nothing has been made yet. What you typed is lost.Keep goingLeaveThe family isn’t set up yetThe login was made, but the family, plan and sessions weren’t. Use Finish setup before leaving.StayLeave anywayThe {last} family is set upPlan active from {from}, {slots}, {sessions} on the calendar, with {assistant}. No email was sent — share the sign-in yourself.1 weekly time{n} weekly times1 session{n} sessionsTheir sign-inEmailPasswordShown only here. They can change it after signing in.This login was made earlier, so its password isn’t shown again. If they don’t have it, “Forgot password?” on the sign-in page sets a new one.This login already existed, so its own password stays — the one typed here wasn’t used.Share the sign-inCopied — paste it to themCouldn’t copy — select it abovePrivate Mentorship sign-in Email: {email} Password: {password} {link}Private Mentorship sign-in Email: {email} Use the password you were given, or “Forgot password?” to set a new one. {link}Private Mentorship sign-in Email: {email} Use the password you already made. {link}What was set upBrothers and sistersSign-in madeCouldn’t confirm — the connection dropped before the answer came back. Look at People on the family’s page before adding them again.Not made: {why} Add them from People on the family’s page.that email already has an account.the password wasn’t accepted.the email wasn’t accepted.the login couldn’t be made.{assistant} decides whether each one joins free or at $30 an hour, in their add-a-child request.Their add-a-child request is open.Their add-a-child request couldn’t be confirmed — the connection dropped. Look on the family’s page before opening another.Their add-a-child request wasn’t opened: {why} Open it from the family’s page.the request was refused.{name} Email: {email} Password: {password}Next steps{day} {time} is blocked. Try:No clean time in the next four weeks. Try another day or another Assistant.Or set any time:Use this time{name}’s weekly scheduleFamilies keep their weekly times until they leave, so this repeats: four weeks shown for context. Dashed times are the new family’s.Their families(new)Brief {name}Copy this and text or email them, so they’re not surprised on day one.Copy briefCopiedAdd the missing sessions1 session needs to be added or moved by hand.{n} sessions need to be added or moved by hand.Open the CalendarHi {name}, a quick heads-up about a new family’s schedule.Family: {name}Sessions for: {name}Plan: {hours} over {months}Every week:{day} {time} ({len}, {place})Heads up: these changeovers will be tight.Can you confirm you can make it work?1 session couldn’t be booked. I’ll add it by hand, or we can talk it through.{n} sessions couldn’t be booked. I’ll add them by hand, or we can talk it through.Thanks!Login for {name}Login for {name}, made earlier{name}’s existing login, now this family’sThe {last} Family, led by {first}{hours} over {months} · {renewal}one monthtwo monthscontinues each termends once its hours are used1 session booked{n} sessions booked1 session wasn’t booked: {parts}. Fix it on the calendar if needed.{n} sessions weren’t booked: {parts}. Fix them on the calendar if needed.{n} went past the plan’s {hours} — the weekly times add up to more than the plan holds{n} clashed with another booking ({list}){when} with {family}{n} couldn’t be booked for another reasonNext term is preparedNext term wasn’t preparedNothing continues by itself — renew it by hand if they stay.Address saved (add the Map pin from the Map)No address givenThe address wasn’t savedFamily chat started — the family can write to {assistant} from day oneThe family chat wasn’t startedTheir enquiry is marked “Became a client”Their enquiry wasn’t marked as a clientTry againTrying again…Open the familyDone1 hour{n} hours